FAQ
If you can't find your answer below, you may contact us on our Online Chat Service
AFTER YOU HAVE REGISTERED, WHAT HAPPENS NEXT?
Once registered online, you are free to place online orders. You will be able to access your NEW agent code by clicking on 'My Account'.
HOW DO I GO ABOUT REGISTERING ONLINE?
Firstly you will a referral code from either an existing JBD agent, or you can contact us directly for one. Once you have one, you complete the online registration form using your email address, ID number (This is compulsory, however this information is confidential and the JBD team does not have access to it) and contact number. Once registered you are free to start ordering immediately. NB* If you lose your login details, you can select the 'Lost my password' on the login page. PLEASE ONLY DO THIS ONCE. It takes time for the new details to load. The more requests you make, the bigger the backlog and the longer its going to take. Alternatively, you can use the online chat service to request we send you new ones. This method is instant.
CAN I EARN BACK ANY OF MY START UP COST IN THE FIRST 30 DAYS?
Most JBD Agents do! Simply by launching their business to family and friends, start-up costs are covered – plus earnings.
HOW MUCH CAN I MAKE SELLING JBD JEWELLERY?
Your earnings match your efforts, and your passion. You have the opportunity to grow your earnings as you grow your sales. Build on your success by inviting people into the JBD business and earn on recruiting efforts and team sales. Your success is unlimited!
HOW CAN I BE SUCCESSFUL?
Whether it be face-to-face, or online, selling JBD enables the Art of Thoughtful Giving, giving you the opportunity to help others give thoughtfully. Add to that a passion for success, and all the support you receive when you become a Representative, and you’re on your way for unlimited rewards and success.
CAN I BE SUCCESSFUL SELLING ONLINE ONLY?
Yes! JBD has a marketing platform which gives our agents all the tools they need to market themselves online. There are tons of opportunities to promote your business through Facebook and other popoular social media platforms. There are many training videos online on how to use certain features of these Social Media sites eg. How to Create Your Own Facebook Business Page.
WHAT IS DIRECT SELLING?
It’s about direct contact with your customers, meeting with them face-to-face, being your own boss, and growing your own business. You can work independently from home and create the perfect balance for you and your family.
HOW DO I PLACE AN ORDER AND GET PAID?
When selling face-to-face, simply collect payment with your Customer’s order, then place the order online. Payment will be made immediately via our online paying system. Products will be sent directly to you or to your customer depending on which delivery method and address you select when placing the order. Your payment to JBD will be minus your 25% commission. The 10% comm that is assigned to you by your sub-agents when they order will be added to your JBD Bucks account. You can use this credit account for paying for future orders.
HOW LONG WILL MY ORDER TAKE TO GET TO ME?
All orders generally take up to 5-7 working days in the factory to be produced, packed and made ready to be sent. The time it will then take to be delivered to you will depend on the delivery method you selected and paid for (1-5 working days). So in total please allow 10-14 working days to receive your order (if there are no delays).
WHAT ARE MY DELIVERY OPTIONS, AND HOW LONG DO THEY TAKE?
We have 3 options available. Fastway Courier (2-3 days delivery), Aramex Courier (1-5 days delivery), Courier Guy (1-3 days) and Collection for those that use their own couriers. Please note that Fastway is not National using the Blue Bag service and will not be an option if you are in an out-of-blue area.
WILL I GET A TRACKING NUMBER?
For now, Fastway tracking numbers are the only tracking numbers automatically loaded as soon as your order is placed and paid for. Aramex and Courier Guy tracking numbers are available once the parcel has left the factory. You can access tracking numbers for any of your orders by logging in to your agent account, clicking on 'My Account' and then clicking on 'Order Tracking'.
I HAVE MY TRACKING NUMBER, BUT IT DOESN’T WORK! IS IT WRONG?
No. Tracking numbers are usually sent out before the orders have actually left our building and gone into the tracking system. If you get no results when tracking your number, or if you are told that the number does not exist, it just means that the order has not left us yet. If you still get no tracking results after 5-7 working days, please call or email us with the invoice number as reference so that we can assist you in finding your order.
I GOT MY PARCEL, BUT AN ITEM WAS MISSING OR INCORRECT. WHAT NOW?
If any mistakes are made by JBD™, you as the agent will need to notify JBD™ within 14 days of receiving the item. We are happy to replace them at our cost. Simply email us the invoice number of the order to orders@jbdint.com with the specific details of which items were incorrect or missing, along with photos of the faulty items and after approval from Manufacture, we will then replace the item and have it sent back to you.
HOW DO I KNOW IF A PARTICULAR ITEM IS STILL AVAILABLE?
If items have been discontinued, they will be removed from the website so if there is an item you are looking for and do not find, then it has been discontinued.
CAN I CANCEL AN ORDER, AFTER ORDERING IT AND PAYING FOR IT ONLINE?
You can only send in a cancellation request, admin approves it or denies it. Admin will only approve a cancellation of an order if 1) the order is on the 'PROCESSING' status and 2) if the order is on the 'ON HOLD' status and does not have name pendants/bracelets, monogram pendants or custom artwork items. Once an order reaches the 'COMPLETED' status regardless of the contents, the cancellation will be denied. Please make sure that your orders are correct before placing them. If a cancellation request is approved and the order is cancelled, we will refund you the amount in JBD Bucks.
WILL I BE ABLE TO CHANGE AN ORDER ONCE ITS BEEN PLACED?
No. Once an order has been placed and paid for online, you will receive what is stated in the order. Please make very sure of your order before paying for it, and please notify your clients that they cannot change their mind once you as the agent has placed the order online.
CAN I DO AN EFT FROM MY ACCOUNT TO PAY FOR AN ORDER?
No. JBD does not accept any payments made for an order unless its done via the websites online Payfast portal in Check Out.
WHAT ARE JBD BUCKS?
JBD Bucks is our JBD currency. Bucks are accummulated in your JBD account by the 10% commission you get from your sub-agents orders. When you have accummulated enough, you are able to use JBD Bucks to place orders or to contribute to an order. PLEASE NOTE: You cannot use JBD Bucks for delivery. Agents are only able to use their JBD Bucks for their actual jewellery order. This being the case, please make sure that when you make your payment with JBD Bucks, that you do not add the delivery charge to it as we will not be able to refund JBD Bucks.
CAN TWO DIFFERENT ORDERS GO TOGETHER IN ONE PARCEL?
No. The way manufacture produces the jewellery does not enable them to add two different orders to get sent together in one parcel. This would cause massive delays for the rest of the other orders. We suggest waiting to place a large order before placing it online, to carry the cost of delivery OR instead of paying for delivery you select Collection and then when all your orders are ready, you arrange your own courier to collect all of them at once.
HOW IS THE HAND ENGRAVING DONE, HOW MUCH ENGRAVING IS ALLOWED AND WHAT CANT BE ENGRAVED?
Engraving is done by hand and not a laser machine, so no two words will ever look exactly the same nor will every word look absolutely perfect. The engraving on your Jewellery will also never look the same as the engraving on the product images. Hand engraving gives gifts that unique 'Made from the heart' vibe. The amount of engraving depends on the item. We dont engrave any script that is not english alphabet (due to the fact engraving is done by hand), and most symbols. We can engrave a simple heart and infinity symbol. Please note that product images are only a representation of the actual product.
ARE THERE ANY LIMITS TO WHAT I CAN HAVE ON THE NAME NECKLACES?
Yes. There is a character limit to the name necklaces that limit to 11 characters. This is due to the fact that the strength of the pendant diminishes the longer the name. We also only allow up to 3 capital letters per name. We also cannot add any dashes, commas or any diacritics. We do however allow 1 ampersand per name and numbers.
FOR CUSTOM PHOTO ITEMS, WHAT ARE THE REQUIREMENTS FOR THE IMAGE/PHOTO I SEND IN TO BE USED?
Your image/photo must be of high quality. Try using an image with alot of empty space around the focus point of the image you want on your custom photo item. We discourage collages as 90% of the time they dont fit into the shape of the keyring correctly and alot of the little different images are cut off.
WHAT DOES MY ORDER STATUSES - PROCESSING, ON HOLD & COMPLETED MEAN?
JBD Order statuses mean something a little different to what you may think, hence the importance of knowing exactly what they mean! The status 'Processing' means that your order has been accepted by the website as payment has been made successfully and is waiting for Order Management to process it. 'On Hold' means that Order Management has processed it and any custom items like name pendants and custom key rings are already in the process of being made (hence the fact you cannot cancel an order with these items if the status is On Hold). 'Completed' means that the order has now been printed and the factory physically has the order and will begin manufacturing it in the next day or two. The status 'Completed' does NOT mean the order is physically completed and its left the factory.
HOW DOES THE FREE ITEMS WORK?
Basically we love our agents so much that we give away free items! For most standard items, every 6th item is free. Custom photo items, sets and additional items don't qualify as a 6th free item. For any stainless steel name items, every 11th name item is free and for any Gold plated items, every 11th gold plated item is free.