Terms & Conditions

TERMS OF SERVICE

JBD reserves the right to discontinue the registering of new sub-agents.

BY PURCHASING YOU AGREE TO THE FOLLOWING TERMS OF SERVICE:

Like many other websites, our website may use ‘cookies’ from time to time.

Cookies are tiny files of information that are stored on your computer when you visit a website. We may use cookies to enable you to use certain features on our website, store your preferences, recognize you when you return to our website and maintain information about your use of our website. You are granting JBD permission for, if any, cookies to be stored on your device.

MULTIPLE JBD AGENT ACCOUNTS:

JBD allows 1 account per agent. If it is discovered you have created multiple accounts under various email addresses and using the identification number of others (people are NOT actively running the JBD account themselves) these accounts will be removed and any commission received from duplicate accounts created as sub-agents will be reversed and said agent will be added to a watch list. Multiple offenses will seen the agent being removed as an agent.

JBD cannot allow the agents use of other persons Identification numbers, even though they have received consent for this.

ORDER TIME FRAMES: 

All time frames stipulated in our online store are the normal time frames it takes for the product you ordered and delivery, in the unlikely event that any unforeseen delay may occur in manufacture time or order processing time due to very high volumes, including any delays within the courier companies, JBD will not be held liable for any orders not received on time.

DELIVERY METHODS:
We have a total of 4 delivery methods on our website. Collecting (For those sending their own courier for collection). Fastway Courier (1-4 days delivery) and Aramex Courier (overnight – 3 days delivery) and Courier Guy (2-3days). Fastway costs are subject to slight change depending on order size and is limited to main areas subject to the Blue Label Service. Aramex is national delivery with a standard cost.

READY IN STOCK JEWELLERY: 
We ask Agents to allow 1-2 days for processing your order and up to 7-10 working days for manufacture of your order. At peak Sale times such as February and December, allow up to 4 days processing, and 10-12 working days for manufacture, above the stated delivery time for couriers.

Registration Kits can take up to 20 days until delivery.

ACCURACY OF ORDERS: 
JBD will not be held liable for any mistakes made by the customer, such as spelling mistakes, incorrect item ordered, wrong photos uploaded, incorrect/incomplete addresses, duplicated items or incorrect information given by customers when placing your order online. Please ensure all information in your online order is correct as we receive high volumes of emails daily and cannot process any changes to orders sent by emails afterwards.

Please note that the engraving done on our Jewellery is hand engraved and so it may not always look equal or the same as some product images, adding to the uniqueness of each piece of jewellery made.

CHANGES / ADDITIONAL INFORMATION TO ORDERS
Please ensure all information on your order is correct, for any additional information please put in the notes box on the Check Out page before proceeding to the Payfast portal.  Due to very high volumes of emails we are not able to accommodate changes to orders or addresses, or additional information sent by email after your order has been submitted online. If you are not sure where you are going to be staying around the expected time frame, please rather give an address of someone else. JBD  will not be held liable for any changes to orders or addresses sent to us in emails after your online order is submitted.

Please note that 2 different orders cannot be sent in one parcel. The way manufacture produces the jewellery does not enable them to add two different orders to get sent together in one parcel. This would cause massive delays for the rest of the other orders. We suggest waiting to place a large order before placing it online, to carry the cost of delivery OR instead of paying for delivery you select Collection and then when all your orders are ready, you arrange your own courier to collect all of them at once.

RETURNS, REFUNDS AND EXCHANGES:

We do not accept returns or refunds on Personalized / Custom made jewellery if manufacture on these items has already begun.

DEFECTIVE ITEMS: Every jewellery item is quality inspected before it leaves our office to ensure the highest quality goods are sent out, should any damage or defect be found by fault of JBD, you will need to notify us within 14 days of receiving your parcel. A photo of the defect will need to be emailed to us as well as order details such as invoice number. Email will be assessed first and thereafter upon approval from Manufacture a replacement will be shipped off to you at our own cost.
If jewellery has developed a material defect within 3 months after being received which has not been caused by general wear and tear, abuse or from not following proper care instructions. We will repair or replace the items, provided a photo has been emailed to us and it has been accessed and approved by the manufacturer.

CANCELLATION OF ORDER: 
Any orders put through that have not been paid for will not get processed and therefore it is not necessary to cancel any unpaid order. Orders for personalized manufactured items can only be cancelled if authorized by admin in the case that the order has already been made in manufacture.

OVERVIEW

This website is operated by JBD. Throughout the site, the terms “we”, “us” and “our” refer to JBD. JBD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Yard8. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material in the online store is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 
Discontinuation of products is subject to change without notice.
We reserve the right at any time to modify or discontinue our products (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.

Engraving done on our Jewellery is hand engraved and so it may not always look equal or the same as some product images, adding to the uniqueness of each piece of jewellery made.If customized Jewellery is referred to as Etched, this notifies the customer such designs are done by machine and not hand engraved.
We cannot guarantee that your computer monitor’s display of any colour will be accurate.  Some product images may be enlarged for viewing purposes. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right at any time to modify or discontinue our products (or any part or content thereof) without notice at any time.We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, messages, comments or other materials, whether online on our website, Facebook page, adverts or by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are harmful, unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service on our website, adverts or Facebook page. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 8 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

In Addition, if one registers as an Agent with JBD, certain services may provide the possibility of JBD listing your name, email address and province/city on our website/social media platforms as a promotional benefit to you. If this possibility manifests, You will be asked to grant permission before such action is taken.

SECTION 9 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 10 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall JBD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 12 – INDEMNIFICATION

You agree to indemnify, defend and hold blameless and harmless JBD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 14 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 15 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at orders@jbdint.com